Policies
Legal Matters
Privacy Policy
Last revised: April 1, 2024
Dest Enterprise, LLC and its subsidiaries (collectively, “Dest Rentals”, “we”, or “us”) care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the “Services”) and our offline interactions with you in settings where we post this Privacy Policy.
What Information We Collect from You
For All Transactions:
We collect:
CONTACT INFORMATION, including:
Name
Address
Phone numbers
Email addresses
When Renting:
When renting a vehicle, including being added as an authorized additional driver, or joining one of our rental programs, we may collect:
Driver Qualifications and Identity Verification, including:
Driver’s license information including photos provided by you, or images for verification
Insurance information
Passport
Proof of residence
Personal references
Transaction Information, including:
Vehicle rental information
Rental and return location
Dates of the rental
Type of rental and your vehicle preference
Ancillary products purchased
Billing information
Charges
Payments
Credit Card information
Claims Information:
Information related to details of accidents involving our vehicles, including that of any third parties such as involved individuals, witnesses, and police reports.
Optional Information, including:
Emergency contact information
Any preferences or special requirements you may have
Personal information shared through the course of building and maintaining a business relationship or otherwise voluntarily shared by individuals
Sharing of Personal Information
At Dest Rentals, we prioritize the privacy and security of your personal information. This section outlines our practices regarding the sharing of your information.
Personal Information Collection: We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other details you choose to share. This information assists us in offering and enhancing our services tailored to your preferences and needs.
Non-disclosure to Third Parties: Your privacy is paramount to us. We assure you that we do not sell, rent, or disclose your personal information to third parties for their marketing or promotional purposes. Any sharing of your personal information is strictly limited to providing you with our requested services, complying with legal obligations, or ensuring the security and operation of our services.
Service Providers: To facilitate our operations and offer you a seamless experience, we may share your information with trusted vendors and service providers. These partners assist in various aspects, including web hosting, analytics, payment processing, and customer support. They are bound by our privacy policies and are not permitted to use your personal information for any other purpose without your explicit consent.
Legal and Safety Obligations: We may disclose your information in response to legal requests, to comply with applicable laws, or to protect the rights and safety of Dest Rentals, our users, and the public. This includes sharing information with law enforcement, government agencies, or in legal proceedings where such disclosure is necessary.
Business Operations: In the event of a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will continue to ensure the confidentiality of your information during any such processes.
Your Consent: We will share your personal information when you have explicitly consented to such sharing, whether for connecting with third-party services or other functionalities that you elect to use.
Updates and Communication Preferences: You have control over your communication preferences with us. If you wish to modify how we communicate with you or how your information is used, please contact us directly. For any questions or further details about our privacy practices, please refer to the full Privacy Policy or reach out to our support team.
Sensitive Information:
Dest Rentals collects information that is defined as ‘sensitive personal information’ under various state privacy laws. While such laws may provide an opt-out opportunity for this information, we use and disclose this information only for purposes permitted by law that do not require an opt-out opportunity.
When contacting us for Accident Management Assistance services:
In addition to the contact information, driving qualification, transactional and health information listed above, when you contact us for accident management assistance purposes (which we may administer on behalf of the entity that refers your details to us, be it your insurer, manufacturer, employer, dealership, fleet management provider or breakdown provider), we will also collect:
Claims information, including:
Information related to details of accidents, including that of any third parties such as involved individuals, witnesses and police reports
Insurance details
Information about the incident to determine who is at fault
Vehicle details
Details regarding your vehicle repair needs and your onward mobility needs
When Participating in Surveys or Promotions
We collect:
Marketing preferences
Feedback on services provided
Information We Collect from Third Parties
Third parties who, for fraud prevention purposes, provide us with (if relevant financial) and identity-related verification and document authentication;
Social media content you have made available to the public
Our Vehicles
Vehicle Tracking and Telematics
At Dest Rentals, each of our vehicles is equipped with tracking devices and telematics systems. These are utilized for various purposes to enhance safety, efficiency, and the overall rental experience. Here’s how we use this technology:
Location Information: We actively collect and utilize vehicle location data to provide timely roadside assistance, ensuring quick response times in emergencies. This data also aids us in vehicle recovery if a vehicle is reported lost, stolen, or not returned as agreed. Moreover, it streamlines the vehicle return process, allowing for more accurate and efficient billing.
Vehicle Diagnostics: Our telematics systems monitor vehicle health, allowing us to maintain high standards of safety and reliability. This includes monitoring fuel levels, battery health, and more, ensuring that vehicles are in optimal condition.
Event Data Recorders: In the event of an accident or incident, telematics data can be crucial for investigations and insurance claims. It helps us understand the circumstances surrounding such events, contributing to fair resolutions.
Manufacturer-Installed Telematics
Many of our vehicles come with manufacturer-installed telematics systems, such as Apple CarPlay®, Android Auto™, and similar services. Dest Rentals is not directly involved with these systems and does not have access to the data they collect, unless shared by the vehicle manufacturer under specific conditions. Our interaction with these systems is limited to ensuring compatibility with our services where necessary.
Privacy with Manufacturer Apps: If you, as a renter, decide to pair your mobile device with the vehicle’s systems or use any third-party software or services in the vehicle, you may be sharing your personal data directly with those platforms. Dest Rentals does not control these third-party data practices. We advise renters to review privacy settings and terms of use for any third-party apps or services they choose to use and to clear their personal information from the vehicle systems before returning the vehicle.
Legally Compelled Disclosure: Dest Rentals may share telematics data with law enforcement or other governmental authorities if legally required, or in emergency situations where such disclosure is necessary to protect the safety of individuals.
Data Retention and Privacy
We retain vehicle-related data in line with our internal policies, which are designed to comply with legal requirements and support our business operations effectively. Our commitment to privacy means we handle this data with care, ensuring it’s used responsibly and only for the purposes outlined.
Using Infotainment Systems Safely
We encourage our customers to use the vehicle’s infotainment systems responsibly. Before the vehicle is returned, we strongly recommend removing any personal information from these systems. This includes disconnecting mobile apps, deleting navigation history, and logging out of any services to prevent subsequent users from accessing your personal data.
Your Rights
The data protection laws of the United States provide the following rights to covered individuals:
Opt-out of some collection or uses of your personal information, including the use of cookies and similar technologies and the use of your personal information for marketing purposes, and the anonymization of your personal information for data analyses;
Access your personal information, rectify it, restrict or object to its processing, or subject to exemptions under law, request its deletion;
Receive the personal information you provided to us to transmit it to another company;
Withdraw any consent provided (such withdrawal does not affect the lawfulness of processing before your withdrawal); and
Where applicable, lodge a complaint with your supervisory authority.
Changes to These Policies
As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.
Contact Us
For questions or inquiries related to privacy and data protection, please visit our Contact Us page and submit your request through website at https://destrentals.com/contact-us/